Frequently Asked Questions
Everything you need to know about your new favorite fashion companion.
What materials are used in your designer teddy bears?
Our premium collections use high-grade faux fur, organic cotton, and hypoallergenic fillings to ensure both luxury and safety.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.
What is your return policy?
We offer a 30-day return window for all items in their original condition and packaging. Please note that customized bears are final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your teddy bears suitable for all ages?
While our bears are designed as fashion collectibles, they meet all safety standards. However, we recommend adult supervision for children under 3 due to small aesthetic details.
How should I clean my Teddy Bears product?
We recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing to preserve the texture of the luxury faux fur.